Job Management System

Overview

This ICT Job Management System (JMS) is a full-stack web application designed for system administrators, technicians, and support staff to manage devices, repairs, and operational workflows.

It centralises asset tracking, job lifecycle management, and document handling into a single platform, replacing fragmented spreadsheets, emails, and ad-hoc tools.

The system is particularly suited for school or enterprise environments where devices move through structured repair and support processes.

Key Features

User Management

• Tracks user profiles and associated devices
• Maintains historical records of activity and ownership
• Supports organisational policy enforcement
• Links users to jobs and device history

Device Management

• Centralised asset inventory
• Tracks ownership, lifecycle, and status
• Maintains complete device history
• Associates devices with jobs and users

Job Management

• End-to-end job lifecycle tracking
• Status-based workflow (e.g. open, awaiting user, repair, finance, closed)
• Rich job records with:
  • Notes and logs
  • Attachments
  • Status history
• Assignment of technicians ("workers")
• Categorisation by hardware/software and subtype

Document Management

• Generate documents tied to jobs (e.g. repair quotes, incident reports)
• Bulk document generation
• Automatic import of forms and attachments
• Centralised document storage linked to jobs and users

UI / UX Highlights

Job Dashboard

• Tabular job view with device, user, status, type, workers, and timestamps
• Color-coded status indicators
• Pagination and filtering

Job Creation Workflow

• Structured job creation form with:
  • Device and user selection
  • Job type classification
  • Component-level fault selection
  • Worker assignment
• Options for device handling and notifications
• Comment and attachment support

Job Detail View

• Full lifecycle tracking (timestamps, expected completion, location)
• Tabs for logs, attachments, finance, repairs, and more
• Rich text logging interface

Architecture

[ React Frontend ]
        ↓
[ Express API ]
        ↓
[ Prisma ORM ]
        ↓
[ Database ]

Technology Stack

• React
• Semantic UI
• Express.js
• Prisma ORM
• Relational Database

Technical Highlights

• Component-based frontend architecture
• RESTful API backend
• Strong relational data modelling with Prisma
• Status-driven workflow system
• Scalable job and asset tracking

Example Use Cases

• Device repair lifecycle management
• School ICT asset tracking
• Helpdesk / support operations
• Compliance documentation and reporting

Problem Solved

Replaces disconnected tools (spreadsheets, emails, manual logs) with a unified system for:

• Asset tracking
• Job management
• Documentation
• Workflow visibility

Design Philosophy

• Practical and workflow-driven
• Clear lifecycle tracking
• Strong data relationships
• Operator-focused UX